AI-powered customer support

A complete customer support pipeline
for your business.

An AI widget that answers instantly, and self-updating docs, wired straight to your codebase and your tickets. Setup once, no busywork after.

Start free trialSee the pipeline

Support isn't one tool's job anymore. Leave everything to us.

DocsKoala plugs straight into the tools your business already uses, so nothing has to be copied between systems by hand.

Already connects with your stack
GitHub
Slack
Zendesk
Intercom
Shopify
Linear
Everything included

Everything your business needs in one place

One inbox for every conversation, docs that keep themselves current, and answers customers can actually trust.

One pipeline. Every conversation, every article.
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An AI widget that answers instantly

Drop it on your site and it answers customers right away, straight from your approved docs, with the source shown.

Live chats for elevated support

When the AI can't help, your team can jump into the same conversation instantly.

All your support in one inbox

Email, Slack, Telegram, and more all land in one place, no switching between tools.

Docs that always look current

Visuals update automatically whenever your product changes.

Bring your existing docs over

Already have a help center somewhere else? We import it for you.

Works with your team's AI tools

Engineers update articles from the coding tools they already use.

Docs that write themselves

Every product update turns into a draft. Nothing goes live unapproved.

14+ connectors

Wired into every tool your team already uses

Support tools, ticketing, chat, and more, all connected to one pipeline.

No copy-pasting between systems.
See all connectors →
GitHub
Email
Zendesk
Intercom
Help Scout
Slack
Telegram
Linear
Shopify
Discord(soon)
Custom API / Webhook
Custom API Channel
Site Import
MCP
Answers customers instantly

The widget that actually answers, instead of collecting tickets.

Answers customer questions instantly, citing your docs. Every question it resolves never becomes a ticket.

Links back to its source article.

Always reflects your latest published docs.

Gets sharper with every article and resolved conversation.

Ask Koala
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Never answers from stale docs

Your support updates itself, every time your product does.

When your product changes, Koala already knows.

Always up to date

Support reflects what's true today, not last month.

Nothing goes out unchecked

A person reviews every update before a customer ever sees it.

One source of truth

Every article stays in sync with the actual product.

No stale pages left behind

Old information doesn't linger once something changes.

Feels like part of your product

Host it wherever makes sense.

A real public help center for every workspace, from an instant default to your own domain.

Zero setup
Default
docskoala.com/portal/acme

Every workspace gets a public help center here automatically, live the moment you publish your first article.

One click
Subdomain
acme.docskoala.com

Turn on your own subdomain, no DNS records to manage. It's ready instantly.

DNS verify
Custom domain
docs.acme.com

Point a CNAME at DocsKoala and verify with a DNS TXT record. SSL provisions automatically.

Pricing

Simple pricing. No surprises.

Try it free for 7 days. Upgrade only if DocsKoala becomes part of how you support customers.

Startup
$39/month

For growing teams that want AI to handle routine support questions.

  • 400 AI answers per month
  • 50 articles generated per month
  • Up to 5 team members
Get started
Most popular
Scale
$119/month

For larger teams that need more answer volume and full branding control.

  • 1000 AI answers per month
  • 200 articles generated per month
  • Custom domain + white-label widget
Get started
Growth
$299/month

For teams that outgrow Scale and need more question volume.

  • 3,000 AI answers per month
  • 460 articles generated per month
  • Advanced usage analytics
Get started
Compare all plans →
FAQ

Frequently asked questions

Common questions about how Koala answers your customers and keeps docs current. Can't find yours? Reach out below.

A complete customer support pipeline. Koala answers your customers instantly across a multi-channel inbox, citing your docs, and those docs update themselves automatically as your product changes. You approve every doc update in one click before it ever goes live.

Both. Support conversations from Email, Slack, Telegram, Linear, Shopify, and a custom API channel all land in one inbox. The Ask Koala widget deflects tickets before they're ever filed, and answers draw on real ticket history in addition to your published docs.

It hands the conversation to a real person on your team instantly, in the same inbox, with the full chat history already attached. Nothing gets stuck waiting on the AI.

Yes. Drop one script tag into any page and the Ask Koala widget goes live instantly, answering questions from your published docs with cited sources, always reflecting your latest approved content, never stale.

A multi-channel support inbox with live handoff to a real person, an embeddable AI widget that answers customer questions from your docs, a fast public help center to host them, auto-drafted article updates (with fresh screenshots) so docs stay accurate as your product changes, and a one-time import if you're bringing an existing help center over. No manual rewrites.

Two ways. Every merged PR is classified automatically: is this change something a customer would notice? If yes, DocsKoala pulls in related existing articles and drafts the update. Resolved support conversations work the same way, if a ticket reveals your docs are missing or wrong, that becomes a draft too. Either way it lands in your Review Inbox, usually within a minute.

Not usually. Drafts are generated straight from the code diff and PR title, then passed through an editor pass that checks for ungrounded claims and unclear writing before you ever see it. You can still edit any draft before approving.

Nothing goes live automatically. Every draft, new article or update, lands as pending in your Review Inbox. You approve, edit, or dismiss it. Only an approval publishes a new article version to your help center.

Yes. When an article needs a product screenshot, DocsKoala captures a fresh one automatically as part of drafting, so articles don't quietly go stale with outdated UI images.

Yes. Point DocsKoala at your current docs once and it crawls the site, drafting your first set of articles for you instead of starting from a blank help center.

Connect any GitHub repo through the DocsKoala GitHub App in under two minutes. Docs can be triggered two ways: automatically on PR merge, or on demand by tagging /koala in a commit or PR description.

Yes. DocsKoala ships an MCP server, so Claude Code, Cursor, and other MCP-compatible agents can create drafts, edit them, and restructure articles right from your editor. Issue a scoped API token from Settings → MCP and point your agent at it. Same rule as everything else: nothing publishes without your one-click approval in the Review Inbox.

Start your 7-day free trial below, no credit card required. Setup is just connecting GitHub and picking repos. Your first AI-drafted article usually appears within 60 seconds of your next merged PR.

Nothing breaks and you're never charged extra automatically. Once you hit your monthly article cap, new PRs stop generating drafts until the cap resets next billing cycle (existing published articles and your help center stay live). Once you hit your AI answer cap, the widget stops answering new questions until reset. Upgrade anytime from Settings → Billing to raise both caps immediately.

Can't find what you're looking for? Contact our support team.

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Give customers instant answers, not another support hire.

7-day free trial, no credit card required. Connect your docs and Koala starts answering customers within minutes.

Start free trial