Email tiers
- Best-in-class
- ≤ 1.0h
- Good
- ≤ 4.0h
- Industry average
- ≤ 12.0h
Where you land
Good
Your email FRT: 2.0h
Tiers are published 2026 industry benchmarks for email first-response time, not DocsKoala-specific targets.
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Enter your average first response time and see how it stacks up against published 2026 email and live chat benchmarks.
Email tiers
Where you land
Good
Your email FRT: 2.0h
Tiers are published 2026 industry benchmarks for email first-response time, not DocsKoala-specific targets.