Starting point, not a benchmark -- tune to your own self-serve conversion.
%
Default $13.50 is Gartner's median assisted-support cost, 2025 -- override for your own team.
$
Gartner puts fully deflected self-service at $0.10-$0.25; default $0.15.
$
Estimated annual savings
$12,015/year
- Tickets deflected / mo
- 75 of 500
- Still assisted / mo
- 425
- Savings / deflected ticket
- $13.35
- Savings / mo
- $1,001
This models the cost delta between an assisted ticket and a self-served one at your deflection rate. It does not assume any particular deflection rate is achievable for your product -- that number is yours to set and defend.